Scope
This policy applies to WassalX SaaS subscription fees. It does not automatically govern delivery fees, COD amounts or other charges collected by subscriber delivery companies from their own customers.
Purchase and activation
The selected plan, billing cycle, original price, discount, final price and currency are calculated and recorded by WassalX before payment. A paid subscription activates only after a verified server-side payment confirmation. A browser redirect by itself does not confirm payment. Free or fully discounted checkouts are activated through the recorded internal zero-value flow.
Manual renewal only
Subscriptions do not renew automatically. No renewal payment is charged unless the customer initiates and completes a new renewal purchase.
Five-day cancellation request window
A subscription cancellation request may be submitted within the first five days following activation. The period is calculated by the server from the actual activation timestamp. The request is reviewed by an authorized WassalX platform administrator and submission does not cancel the subscription immediately.
Effect of approval
Once approved, the subscription is terminated immediately and access to subscription-protected services is revoked without waiting until the end of the paid period. Company, user, driver, order, invoice, payment and operational history is preserved. A rejected request leaves an otherwise active subscription unchanged.
Refunds are separate
Refund requests are reviewed individually on a case-by-case basis. Approval of a subscription cancellation does not automatically constitute approval of a refund, without limiting applicable statutory rights. Possible review circumstances may include duplicate or incorrect charges, failure to activate a paid service, material service failure or a qualifying cancellation; no outcome is guaranteed.
How to submit a request
An authorized company user may submit a request from the company subscription-request page. You may also contact WassalX at +201019030515 or ahmedemadm90@gmail.com and include the company name, invoice number, payment reference where available, and the reason for the request.
Refund processing
An approved refund decision does not itself mean funds have moved. A refund is marked completed only after an authoritative supported payment-provider or other verifiable payment-processing result. WassalX does not automatically issue full or prorated refunds and does not automatically call XPay when cancellation is approved.
Statutory rights
The standard five-day request window and review process do not exclude or limit mandatory rights or remedies that apply under governing law.